Contact information

Contact Us

Have a question for the Department? We’re here to help.

Whether you are a professional cake artist looking for a custom design, a hobbyist baker with a question about our "Pro-Edge" technology, or a local Adelaide business interested in wholesale, our team is ready to assist.

How to Reach Us

  • Email: hello@cookiedepartment.com.au

     

  • Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM (ACDT)

     

  • Location: Proudly designed and 3D printed in Adelaide, South Australia

     

Frequently Asked Questions (Quick Links)

Before reaching out, you might find your answer here:

  • "Where is my order?" Please remember that our cutters are print-to-order. Check your inbox for a shipping confirmation with your tracking number.

  • "Can I put these in the dishwasher?" No. To prevent warping, our food-safe PLA cutters must be hand-washed only in lukewarm soapy water.

     

     

Wholesale & Custom Inquiries

Are you a bakery or a retail shop looking to stock CCD designs? We offer a dedicated B2B wholesale portal on Shopify for bulk orders. Please email us with your business details and the designs you are interested in, and our Lead Strategist will get back to you within 24–48 hours.